BOOKING CONDITIONS

 

Except otherwise expressly agreed, HALONG CRUISES and its client and/or Agent agree that the terms and conditions for the services rendered by Halong Cruises to client, whether on an individual or a tour basic (or the “Services”) shall be governed by the Booking Conditions set out below and hat the said Booking Conditions shall form an entire part of services contract, whether verbal or written, enter into between Halong Cruises and Client/Agent:

 

VALIDITY

 

All prices quoted to Client/Agent are on the net basic and in United States dollar and valid according to the date specified on the Halong Cruises tariffs/dictionary or quotation and/or invoice issued to Client/Agent. Halong Cruises warrants that the prices pr rate quoted to Client/Agent are correct at the time of insurance of the Client/Agent’s quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

 

RESERVATION AND CONFIRMATION

 

Reservations are to be made to our office or to our General Sales Agent. Upon confirmation of a reservation, a 30% (thirty percent) deposit is requested, and the total package tour price for the services should be paid at least 30 days (thirty days) prior to client’s arrival in Vietnam or starting date of the tour, or otherwise Halong Cruises may at their sole discretion cancel the booking without any refund of sums already paid to Halong Cruises by the Client/Agent. Halong Cruises also reserves the right to change any arrangement (including tours, programmer, prices and services) in the best interest of its Client/Agent, with or without prior notice.

 

CHILD POLICY

 

Children under 12 years of age accompanying both parents as airline passengers will be charged 75% of the adults fare. For tours, one children under 12 years of age sharing the room with parents will be charged 50% the adult tour price
Children 5 year old charged: 50%

 

VOUCHER

 

Voucher for booking arrangements and a copy of Client’s itinerary will be issued to the Client on arrival by an Halong Cruises representative.

 

PAYMENT

 

Except as otherwise agreed by Halong Cruises, Client’s payment shall be executed by cash, credit card. Except for cash payment, a service charge may apply. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Halong Cruises bank account. Any bank charges levied by the sending bank relating to transfer to Halong Cruises must be paid by the Client/Agent.

 

Bank name      VIETCOMBANK
            Add                  Hanoi, Vietnam

            Account No:     0021002169269 (VND)

            Beneficiary:     PHAN VAN TAT

            Swift code:      

 

CANCELLATION

 

Save for the case where a Client/Agent loses its deposit as mentioned above, charge for cancellation of bookings  are not levied by Halong Cruises but if hotels, carriers, and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Halong Cruises or to the concerned parties directly as the case may be.

 

FIT CANCELLATION POLICY

 

The cancellation charges below refer to the non-transferable fee that is charge to clients who cancelled their tour.

            - More than 30 days before departure:                         no cancellation charge

            - Between 30 and 20 days before departure                10% of total tour cost

            - Between 19 and 8days before departure                   25% of total tour cost

            - Between 7days and 48hours before departure           50% of total tour cost

            - Less than 48 hours before departure                        75% of total tour cost

            - No-show at the airport on the day of departure          100% of total tour cost

Special conditions: Depending on airlines and cruises’ cancellation policies, the above conditions may be modified.

 

GIT CANCELLATION POLICY

 

1-   Partial Cancellation of the group                  

‘ Partial cancellation’ occurs when less than 10% of the group’s member cancel their tour.

The cancellation charges below refer to the non-transferable fee that is charge to clients the group member who has cancelled their tour.

            - More than 30 days before departure:                         no cancellation charge

            - Between 30 and 20 days before departure                10% of total tour cost

            - Between 19 and 8days before departure                   25% of total tour cost

            - Between 7days and 48hours before departure           50% of total tour cost

            - Less than 48 hours before departure                        75% of total tour cost

            - No-show at the airport on the day of departure          100% of total tour cost

2- ‘Substantial cancellation’ occurs  when 11% to 99% of the group members cancel their tour. Use the chart provided to determine the cancellation fees, based on the percentage of members who cancel and cancellation date in comparison to the scheduled and contracted departure date.

 

 

	Percentage of member cancellation
	11% to 30%	31% to 50%	51% to 70%	71% to 90%
Up to day 61	0%	10%	10%	25%
Day 60 to 31	10%	10%	25%	50%
Day 30 to 21	25%	25%	50%	75%
Day 20 to 8	50%	50%	75%	90%
Day 7 to 2	75%	75%	90%	100%
Day 1 or no-show	100%	100%	100%	100%

 

 

    Special conditions: Depending on airlines and cruises’ cancellation policies, the above conditions may be modified.